At Gillz Care, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data when you engage with our services, which include care for adults, dementia care, personal care, support for physical disabilities, and assistance with mental health conditions.

Data Controller

Gillz Care, located at Suite 1-3, 31 Waterloo Court, 13 Waterloo Road, Wolverhampton, WVI 4DJ, is the data controller of your personal information. This means we determine the purposes and methods for processing your data.

What information do we collect?

We collect personal data necessary to provide our care services. This includes, but is not limited to:

• Personal Information: Name, address, contact details, date of birth.
• Health Information: Medical history, current health conditions, treatment plans.
• Care Details: Care preferences, assistance required, daily routines.
• Financial Information: Payment details for care services.

How We Use Your Data

Your personal data will be used to:

• Provide the care services you have requested.
• Communicate with you and your family regarding your care.
• Coordinate with healthcare providers and other relevant organizations.
• Manage billing and payment processing.
• Comply with legal and regulatory obligations.

Lawful Basis for Processing

We process your personal data based on one or more of the following lawful bases:

• Consent: We obtain your explicit consent before processing sensitive health data.
• Contractual Necessity: Processing is necessary for the performance of a contract for care services.
• Legal Obligation: We may need to process data to comply with legal obligations.
• Legitimate Interests: We may process data to manage and improve our services, provided that such interests do not override your rights.

Data Sharing

We may share your data with:

• Healthcare professionals involved in your care.
• Regulatory bodies or authorities as required by law.
• Service providers (e.g., billing or IT support) under confidentiality agreements.

We will never sell your data to third parties.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer required, your data will be securely deleted.

Your Rights

You have several rights under UK data protection law, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to your data if it is inaccurate or incomplete.
• Erasure: You can request the deletion of your data where there is no longer a legitimate reason for us to process it.
• Restriction: You can request a temporary halt on processing under certain conditions.
• Objection: You have the right to object to our processing of your personal data.
• Data Portability: You can request your data be transferred to another organization in a structured, commonly used format.

Contact Us

our contact number: 01902 420268

our email: info@gillzcare.co.uk